Privacy Policy – How pkgame Protects Your Data

pkgame is an online gaming platform designed for players in Pakistan, offering Fish Games, Bingo, Live Casino and Sports betting — all with PKR as the transaction currency. To provide this service, we need to collect and process a limited amount of personal data from players who register and use the platform.

We understand that Pakistani users are increasingly aware of how their personal data is handled online, and we take that awareness seriously. This Privacy Policy is written to be genuinely readable — not a wall of legal language designed to obscure what is actually happening with your information. We want every pkgame player to be fully clear on what data is collected, what it is used for, and what control you have over it.

pkgame is the data controller for all personal data processed through the platform. If you have any questions about this policy or about how your data is handled, the contact details are provided in Section 12.

pkgame collects personal data in two ways: information you provide directly when registering or using the platform, and data collected automatically through your use of the service.

Information you provide:

• Full name and date of birth (required for account registration and age verification).
• Email address and mobile phone number (used for account communication and login).
• Payment account details — including JazzCash wallet numbers, Easypaisa account numbers, Raast IDs, bank account numbers or card details — used solely to process PKR deposits and withdrawals.
• Identity verification documents, where requested as part of account review or withdrawal processing.
• Any messages or information submitted to customer support.

Data collected automatically:

• Device information — device type, operating system version, browser type.
• IP address and approximate location data (country/city level).
• Session activity — pages visited, games played, time spent on the platform, betting and gameplay history.
• Cookie and similar tracking data (see Section 8 for full details).

We do not collect data that is not necessary for the purposes described in this policy. If we ever need to collect new categories of data, this policy will be updated first.

The data pkgame collects is used for the following purposes:

pkgame does not use your personal data for targeted advertising on third-party platforms. Account notification emails are limited to transactional messages — such as deposit confirmations, withdrawal updates and security alerts — and are not used for unsolicited promotional campaigns.

Given that all financial activity on pkgame is conducted in Pakistani Rupees, we work with payment processors who support local methods including JazzCash, Easypaisa, Raast, bank transfers and debit or credit cards. The handling of payment data involves the following:

• Payment details you provide are transmitted securely to the relevant payment processor using encrypted connections. pkgame does not store complete card numbers or full bank account credentials in a readable format on our servers.
• JazzCash and Easypaisa mobile wallet numbers are stored only long enough to process your transaction and link it to your account history.
• Raast IDs and bank account numbers used for withdrawals are retained only for the period necessary to process the withdrawal and maintain accurate transaction records.
• Transaction history — including deposit amounts, withdrawal amounts and dates — is retained as part of your account record for financial and fraud prevention purposes.

pkgame does not sell your personal data to anyone. We share data only where it is genuinely necessary to operate the platform, and only with the following categories of third party:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive only the payment information required to complete your transaction.
• Identity and fraud verification services — where account review or withdrawal verification is required, limited identity data may be shared with verification service providers.
• Technical infrastructure providers — hosting, content delivery and platform maintenance providers may process data as part of delivering the service. These providers are contractually required to handle data securely and use it only for the purpose of providing their service to pkgame.
• Legal and regulatory requirements — if pkgame is required to share data by a valid legal process or to prevent fraud and financial crime, we will comply with that obligation. We will notify affected users where we are legally permitted to do so.

All third parties with whom pkgame shares data are required to maintain appropriate data security standards and are not permitted to use your information for their own marketing or commercial purposes.

pkgame retains personal data for as long as your account is active and for a reasonable period afterwards, in line with the following principles:

• Account registration data is retained for the duration of your account and for a defined period following account closure, to allow for dispute resolution and fraud prevention purposes.
• Transaction and financial records are retained as required for accurate financial record-keeping and to support any withdrawal or payment dispute that may arise after your account is closed.
• Customer support correspondence is retained for a period sufficient to allow for follow-up on unresolved queries.
• Anonymised gameplay and platform usage data may be retained indefinitely for statistical and platform improvement purposes, as it cannot be used to identify individual players.

When data is no longer needed for the purposes described in this policy, it is deleted or anonymised. If you would like to request early deletion of your account data, please contact support using the email in Section 12.

pkgame uses a combination of technical and operational measures to protect the personal data of all registered players. These include:

• SSL/TLS encryption on all data transmitted between your device and the pkgame platform.
• Encrypted storage of sensitive account credentials — passwords are never stored in plain text.
• Restricted internal access — player account data is accessible only to authorised team members with a specific operational need.
• Session security — login sessions are managed with secure tokens, and suspicious access patterns trigger automated security alerts.
• Regular security reviews of platform systems and third-party integrations.

While pkgame takes reasonable steps to protect your data, no online platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their pkgame account, enable any available security features, and contact support immediately if they suspect their account has been accessed without authorisation.

pkgame uses cookies — small data files placed on your device by the platform — and similar technologies to keep the service running smoothly and to understand how the platform is being used. Here is a breakdown of the types of cookies we use:

pkgame does not use third-party advertising cookies or tracking pixels that share your behaviour data with external advertisers. You can manage or delete cookies through your browser settings at any time. Note that disabling essential or security cookies may prevent parts of the platform from working correctly.

As a pkgame player, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team using the email address in Section 12.

pkgame will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before actioning a request to ensure your data is not disclosed to a third party claiming to be you.

pkgame is strictly an adults-only platform available to players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. The date of birth provided at registration is used as the primary check, and pkgame reserves the right to request supporting age verification documents where there is any doubt.

If we become aware that an account has been registered by a person under 18, the account will be closed immediately and any balance will be handled in line with our Terms and Conditions. Data collected from the underage account will be deleted as soon as practically possible.

Parents and guardians in Pakistan are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. If you believe a minor has registered on pkgame using your payment details or personal information, please contact support immediately.

pkgame may update this Privacy Policy from time to time to reflect changes in platform features, data processing practices or applicable standards. When we make changes, the "Last updated" date shown at the top of this page will be revised.

For significant changes — such as new categories of data being collected or changes to how payment data is handled — we will aim to notify registered players via their account email address before the change takes effect. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically to stay informed. If you have any concerns about a specific change, please reach out to the support team before continuing to use the platform.

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information has been handled, please get in touch with the pkgame support team. We are committed to responding to all data-related enquiries promptly and clearly.

For general questions about the platform, deposits, games or account management, the FAQ page is usually the fastest way to find an answer. For privacy-specific queries, email is the appropriate channel.